Terms and Conditions
GENERAL INFORMATION
JAA ApS
Kronprinsensgade 1, 1114 København K
Denmark
CVR: 44826518
E-mail: info@jaafit.dk
PRICES
All prices include VAT and are shown in the currency applicable to your country. The final price including any shipping costs is shown at checkout before you pay.
In case of delays, backorders or sold-out items we will inform you as soon as possible about what we can do, for example refund you or help you find an equivalent item.
PAYMENT
We accept payment by payment card (Visa and Mastercard) as well as the other payment methods shown at checkout. Payment is charged only when the item is dispatched.
If you choose to pay via an external provider, e.g. instalments, the provider’s own terms apply. If you return your purchase, the agreement with the provider will be cancelled or adjusted accordingly.
DELIVERY
We aim to dispatch orders within 24 hours.
Delivery to parcel shop costs 29 kr., but is free for purchases over €85. Home delivery costs 45 kr. Items are normally delivered 1–3 business days after ordering.
Longer delivery times may occur during busy periods. If there is no space at the pickup location, the package will be moved to the nearest pickup location and you will be notified. If problems arise, you are welcome to contact us.
PRESALE / PREORDER
For preorders, payment is charged only when we dispatch your order. The expected dispatch date is stated on the product page. If you have questions, you are always welcome to contact us at info@jaafit.dk.
RIGHT OF WITHDRAWAL
As a consumer you have a 35-day right of withdrawal when shopping with us. The period runs from the day you receive the item.
Extended returns during Black November: For purchases made from 30/10 to 30/11 2026 inclusive, the right of withdrawal and the return period are extended, so you can cancel your purchase and return the item up to and including 15/01 2027. If the standard 35 days from receipt expire later than 15/01 2027, the later deadline applies.
To withdraw your purchase you must notify us before the deadline. The easiest way is via our returns portal: https://returns.reversio.io/jaafit. You can also send us an email or use the standard withdrawal form at the bottom of the page. You cannot withdraw the purchase merely by refusing to accept the item without notifying us.
For promotions where a free product accompanies the order, both the main product and the free product must be returned. If the free product is not returned, or is degraded, we may make a reasonable deduction from the refund corresponding to the product’s value.
RETURNS
Returns are free. Once you have notified us that you wish to withdraw your purchase, you will receive a free return label via our returns portal https://returns.reversio.io/jaafit. You then have 35 days to send the item back to:
JAA ApS
Jens Olsens Vej 9
8200 Aarhus N
Denmark
Pack the item securely, preferably in the original packaging, and preferably include a copy of the order confirmation. We do not accept parcels sent cash on delivery.
CONDITION OF THE ITEM WHEN RETURNED
You may examine the item in the same way you would in a physical store to determine its nature, characteristics and function. You are liable for any reduction in value caused by handling beyond this. If the item has been used beyond this, you may receive part of or none of the purchase price back, depending on the item’s value upon receipt.
REFUND
If you withdraw your purchase, we will refund all payments received from you, including delivery costs. Extra costs if you chose a delivery method other than the cheapest standard delivery will not be refunded. The refund will be made without undue delay and no later than 35 days after we have received your notice of withdrawal. Any reduction in value for which you are liable will be deducted.
Refunds are made using the same payment method you used for the purchase, unless you have expressly agreed otherwise. We may withhold the amount until we have received the item back, or you have documented that you have sent it.
COMPLAINTS
A 2-year warranty for complaints applies. The warranty covers defects in material and/or workmanship and not defects or damage caused by incorrect use or handling. Depending on the situation you may have the item repaired or replaced, receive a refund or a price reduction.
You must complain within a reasonable time after you have discovered the defect. If you complain within two months, the complaint is always timely.
Contact us before returning the item via the returns portal https://returns.reversio.io/jaafit or at info@jaafit.dk. If the complaint is justified, we cover the return shipping and will send you a free return label. If you have paid the shipping yourself, we will refund your reasonable expenses against receipt.
LIABILITY
All training, both physical and online, is at your own risk.
COMPLAINT OPTIONS
If you have a complaint, please contact us first at info@jaafit.dk. We will then find a solution.
If we cannot agree, you can complain to the Centre for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg, via the Complaint Portal at https://naevneneshus.dk/. There is a monetary limit and a fee to have a complaint processed.
If you live in another EU country, you can get guidance from Forbrugereuropa (the European Consumer Centre in Denmark) at https://www.forbrugereuropa.dk/.
PERSONAL DATA
When you shop with us, we need your name, address, telephone number and email address. We record and disclose only the information necessary to deliver the item and handle any complaints.
The information is stored by JAA ApS for five years in accordance with the bookkeeping act, after which it is deleted. We cooperate with data processors inside and outside the EU who ensure adequate protection of your information and only process it on our behalf.
You have the right to access, correct and delete your information and to complain to the Data Protection Agency. Read more in our privacy policy, or contact us at info@jaafit.dk.
STANDARD WITHDRAWAL FORM
(Complete and return only this form if you wish to withdraw from the purchase.)
To: JAA ApS, Kronprinsensgade 1, 1114 København K, info@jaafit.dk
I/we () hereby notify that I/we () wish to exercise the right of withdrawal concerning my/our () contract for the purchase of the following goods ():
Ordered on () / received on ():
Order number:
Consumer’s/consumers’ name:
Consumer’s/consumers’ address:
Consumer’s/consumers’ signature (only if the form is submitted on paper):
Date:
